Warranty
Our promise, your assurance
Extended warranty
8-year warranty
On the general structure of your fireplace
2-year warranty
On interchangeable parts, including smoke valve.
1 year warranty
On the fans and the speed variator.
Design: Schouwen Andre - Belgium
Warranty conditions
- Compliance with manual: carefully follow the instructions in the manual.
- Authorized distributor: contact an authorized distributor for service.
- Original purchase invoice: keep your purchase invoice for warranty claims.
Note: glass, seals and chamoflex sheets are not covered by warranty.
Design: Pure Fire - Sweden
Out-of-warranty situations
Installation and Operation
- Installation or connection errors
- Incorrect chimney draft
- Improper use of the fireplace
Maintenance and modifications
- Inadequate or incorrect maintenance
- Internal modifications or conversion
Other situations
- Damage due to transportation and installation
- Use of unsuitable fuels
- Extreme high temperatures above 12 kW
What to do in the event of a defect? Go through the following steps.
- Contact:
Get in touch as soon as possible - Collect documentation:
Have your purchase invoice and purchase information handy - Fill out warranty form:
Fill out the warranty form at the bottom of this page
Design: De Backer Haarden – Belgium
Customer satisfaction first
- Quality products:
M-Design is known for durable and stylish fireplaces. - Excellent support:
Our team is ready to answer all your questions. - Years of comfort:
Unique heat experience in your home.
Benefits of regular maintenance
Longer lifespan
Regular maintenance significantly extends the life of your fireplace.
Efficient heating
Well-maintained fireplaces bandages fuel more efficiently.
Safety
Maintenance keeps your fireplace safe.